Refund policy

Installed garage door opener packages are scheduled service purchases that include hardware and contractor-dispatched installation.

Because installation work is scheduled and performed as a service, completed installations are not returnable like unused retail merchandise.

If a product is defective, damaged, or incorrectly installed, contact us right away so we can review the issue and arrange the appropriate correction, replacement part, warranty support, or service follow-up.

Orders may be cancelled before installation is dispatched or scheduled. Once installation has started or been completed, refunds are handled case by case based on the product condition, service status, and warranty coverage.